RETURNS & REFUNDS POLICY

At Toftrades, we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items you have purchased. This Returns & Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on Toftrades, on behalf of our sellers. It also sets out when we will not accept returns or issue refunds. If we accept your return, or if you order but do not receive an item, we aim to refund you the purchase price of the item/product.

For incorrect, defective, or damaged items, you will also be refunded for the full cost of delivery of the returned items, once your return is processed. If the return is not the result of Toftrades error or error from the manufacturer you will not receive any refund on delivery fees.

The refund request form shall state which payment method(s) for receipt of refunds are available to you.

Subject to the rules set out in this Returns & Refunds Policy, Toftrades accepts offer returns for most items within 15 days of delivery. We do not accept returns, for any reason whatsoever, after the returns period has lapsed. This does not affect your legal rights against the Toftrades. You may return items purchased on Toftrades within the returns period. We shall only accept returns of items/products that are unworn, unused and in the same condition you received them, with their original packaging and seal intact where applicable.

 (2)   ITEMS THAT CANNOT BE RETURNED

We do not accept returns of certain product categories for health and hygiene reasons. Customer safety is important to us, so certain product categories cannot be returned due to health and hygiene reasons, or if they may deteriorate or expire rapidly. You shall only be entitled to return and refund in respect of these items/products if you received the wrong item; a damaged or defective item/product; or a fake or inauthentic item/products. You are not entitled to a refund or return of these product categories if you have changed your mind.

We do not accept returns of customized items. We do not accept returns of goods/products made, configured or inscribed to your specification or (e.g. personalized engravings, stamps, monograms, embroidery, embossing, etching, carving or printing). The Toftrades is not required to accept returns unless the items are damaged or defective upon arrival, or item different from what was ordered.

We do not accept returns of items/products that you have damaged after delivery. We do not accept returns of used or worn items/products, unless the reason for return is that the item/product stopped working or became damaged or defective after reasonable use during the returns period. Items becoming defective after delivery is not an applicable return reason in respect of the following product categories: clothing, & Livestock and consumables.

When returning an item for any reason, you must do so in the exact condition you received it from Toftrades, with its original packaging and all tags and labels attached.

Returned items/products are your responsibility until they reach us, so do make sure they are packaged properly and can't get damaged on the way. You must not include in the packaging with the returned item/product any item/product not pertaining to the returned item/product as originally received from Toftrades.

(3)   REJECTED RETURN AND REFUND REQUESTS AND FORFEITURE

All items are inspected on return to verify the return reasons provided. If your return request is not approved by Toftrades, you shall not receive any refund of the purchase price or the delivery fees, and we will make 1 attempts to redeliver within 5 business days. If both re-delivery attempts are unsuccessful, we will immediately notify you that we will hold the item for a further 30 days from the date of the initial notification. Our notification will include details about pick up location and opening hours.

If you do not collect the item within the required period, you shall forfeit the item i.e. the item shall become Toftrades property and Toftrades may dispose of it in any manner that it determines appropriate e.g. by sale, charitable donation, recycling or destruction.

(4)   NO EXCHANGE

We don't offer exchanges. If you would like a different size or color, please return your unwanted item and place a new order.

(5  RESCHEDULING AND CANCELLATION

 No order, Agreement or any part thereof may be rescheduled or cancelled without Seller’s prior written consent.

(6)   FORCE MAJEURE

Toftrades shall not be liable for any failure or delay in performance if:

• a. such failure or delay results from the fact that Toftrades’ volume of the Products concerned is lower than anticipated due to interruptions in the manufacturing process; or
• b. such failure or delay does not result from its fault; or
• c. such failure or delay is caused by Force Majeure as defined below or by law.

In case of such a non-attributable failure, the performance of the relevant part(s) of the Agreement will be suspended for the period such non-attributable failure continues, without Toftrades being responsible or liable to Buyer for any damage resulting therefrom.

The expression “Force Majeure” shall mean and include any circumstances or occurrences beyond Toftrades reasonable control (whether or not foreseeable at the time of the Offer, Confirmation or Agreement) as a result of which Toftrades cannot reasonably be required to execute its obligations. Such circumstances or occurrences include but are not restricted to: acts of God, war, civil war, terrorism, insurrections, strikes, fires, floods, earthquakes, labor disputes, epidemics, governmental regulations and/or similar acts, freight embargoes, non-availability of any permits, licenses and/or authorizations required, defaults or delays of suppliers or subcontractors and/or inability or impracticability to secure transportation, facilities, fuel, energy, labor, materials or components. In the event that the Force Majeure extends for a period of three (3) consecutive months (or in the event that the delay is reasonably expected by Toftrades to extend for a period of three (3) consecutive months), Toftrades shall be entitled to cancel all or any part of the Agreement without any liability of Toftrades towards Buyer. In the event Toftrades’ source for products is curtailed, for any reason, Toftrades shall have the right to allocate its available Products, in its sole discretion, among its various customers and as a result may sell and deliver to Buyer fewer.