Support Policy

Last Updated: [09/22/2023]

At toftrades, we are committed to providing excellent customer support and assistance to ensure a seamless shopping experience for our valued customers. This Support Policy outlines how we handle customer inquiries and support requests.

1. Contacting Customer Support If you have any questions, concerns, or require assistance related to our products, services, or your account, you can reach our customer support team through the following channels:

Email: info@toftrades.com

Contact Form: Support

Phone: 0265557520 | 0240539304|0240486221

Our customer support team is available during our business hours [8am to 5pm] to assist you with your inquiries and provide guidance.

2. Types of Support We offer support for the following types of inquiries:

Product Information: If you need additional information about our products, features, or specifications, our team will be happy to assist you.

Order Assistance: If you have questions about your order, order status, shipping, or delivery, please reach out to us, and we will provide the necessary information and support.

Technical Support: If you encounter technical issues or require assistance with using our website or services, our technical support team will work to resolve the issue promptly.

Returns and Refunds: If you need to initiate a return or have questions about our return and refund policies, please contact our customer support team, and they will guide you through the process.

3. Response Time We strive to respond to customer inquiries and support requests in a timely manner. Our typical response time is [Within 24 hours ], but please note that response times may vary depending on the volume of inquiries.

4. Resolution Time We are committed to resolving customer issues and inquiries as quickly as possible. The resolution time may vary depending on the complexity of the issue, but we will work diligently to address your concerns.

5. Customer Feedback Your feedback is valuable to us. We encourage you to provide feedback on your support experience to help us improve our services. If you have suggestions, comments, or feedback, please feel free to share them with us.

6. Support Operating Hours Our customer support team operates during the following hours: - [Monday to Friday between 7am to 5Pm] Please note that our support team may not be available during weekends and holidays.

7. Language of Support Our primary language of support is English. If you require support in a different language, please let us know, and we will do our best to accommodate your needs. Thank you for choosing toftrades. We are here to assist you and ensure that your shopping experience with us is smooth and